knowledge systems, knowledge bases, knowledge management, data warehousing, data mining
Knowledge Management: Emerging perspectives
Knowledge Management Network (including virtual library)
A knowledge base is a database of help files regarding specific issues which is gradually added to as new issues on that topic arise. The knowledge base will contain a series of If...Then conditions.
Knowledge Management is a broad concept that addresses the full range of processes by which an organisation deploys knowledge.
These involve the acquisition, retention, storage, distribution and use of knowledge in an organisation.
See Also: Data Warehousing, Data Mining, Information Systems